Casinova Privacy Policy | A$3,000 Bonus, 12,000+ Pokies & Crypto Payouts in Australia

Information we may collect

The information collected by an online casino can vary depending on how you use the website and which services you access. Casinova may collect information that you provide directly, information generated when you use the website, and information received from service providers involved in operating the platform. We only seek information that is relevant to providing, protecting and improving the services, meeting legal responsibilities and responding to player requests.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, username, password, email address, telephone details and account preferences. We may also keep information included in messages, forms or other communications you send to support. These details help us create and administer your account, communicate with you, provide assistance and maintain accurate player records.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or other information. This can include identification documents, proof of address, information about the source or ownership of funds, and details needed for security or anti-fraud checks. Verification information is handled for the purposes for which it is collected and may be reviewed using appropriate internal processes or specialist service providers.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, bonuses where applicable, payment methods and transaction history. Payment providers may process payment details on our behalf. We may receive information needed to confirm a transaction without receiving or storing all payment credentials. Transaction records help us operate the account, investigate unusual activity, answer queries and meet financial, record-keeping and compliance obligations.

Technical, device and usage information

When you visit or use the website, technical information may be recorded. This may include an internet protocol address, device type, browser type, operating system, language settings, approximate location, pages viewed, session activity, referral information and dates or times of access. We may also receive information about how you interact with account features. This information supports website operation, security, troubleshooting, performance analysis and service improvement.

How we use information

Casinova may use personal information for the following general purposes. The particular use will depend on the type of information, the service involved and the circumstances in which it was collected.

To open, maintain and administer player accounts.
To provide casino services, process account activity and keep account information accurate.
To verify identity, age, eligibility and account ownership.
To conduct security, anti-fraud, anti-money-laundering and responsible gaming checks.
To process deposits, withdrawals and other account transactions.
To respond to support requests, complaints, enquiries and privacy requests.
To send service messages about accounts, transactions, security, changes and important website information.
To send marketing communications where permitted and where you have provided the required permission or otherwise have a valid basis to receive them.
To monitor, test and improve website performance, functionality, safety and user experience.
To detect, prevent and investigate misuse, unauthorised access, fraud and other harmful activity.
To comply with applicable legal, regulatory, court, tax, financial and record-keeping requirements.
To establish, exercise or defend legal rights and manage disputes.

Where information is not provided, certain services or account functions may not be available. For example, we may be unable to complete verification, process a transaction, investigate a security concern or respond fully to a request without relevant information. We seek to use information only where it is reasonably connected with a stated purpose or with the proper operation and protection of the service.

Cookies and similar technologies

Casinova may use cookies and similar technologies to make the website work, remember settings, support login and security features, understand website use and improve performance. Cookies are small files or identifiers placed on or read from your device by a website or a related service. Some cookies may be necessary for core functions, while others may support analytics, preferences or communications.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all cookies, or receive a notification before a cookie is stored. If you block essential cookies, parts of the website may not work correctly or some account functions may be unavailable. Cookie choices may need to be repeated if you use a different browser, device or browser profile.

Technical information associated with cookies may be combined with other information where this is needed for security, account operation, analysis or another purpose described in this policy. We do not treat cookie settings as a replacement for account-level privacy choices or marketing preferences.

Sharing, security and retention

Information may be shared with service providers that help operate the website and casino services. Depending on the service, these providers may support hosting, technology, identity verification, payment processing, customer support, fraud prevention, analytics, communications, security or professional assistance. Providers are expected to handle information for appropriate purposes and with suitable safeguards. Information may also be disclosed where necessary to comply with legal obligations, respond to lawful requests, protect players or the website, investigate suspected wrongdoing, or establish and protect legal rights.

Some service providers or systems may be located outside Australia. Where personal information is handled in another country, appropriate steps are taken to support its protection and to manage the risks associated with that transfer. The privacy protections and legal rules in another location may not be identical to those in Australia.

We use reasonable administrative, technical and organisational measures designed to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, encryption where appropriate, staff training and secure handling processes. No website, online transmission or storage system can be guaranteed to be completely secure. You should keep login details confidential, use a secure device and contact support promptly if you suspect unauthorised access.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communication records must be retained for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can be affected by identity checks, legal duties, security considerations and the need to protect other people’s information. We may ask for reasonable information to confirm that a request relates to the correct account before taking action.

Access: you may ask for a copy of, or information about, personal data we hold about you.
Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: you may ask us to delete your data where there is no continuing lawful or operational reason to retain it. Deletion may not be possible for records that must be kept by law or are required for security, dispute or transaction purposes.
Marketing consent: you may withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where available. Withdrawing marketing consent does not stop essential service, security or account communications.
Complaints: you may contact us if you have concerns about how your information has been handled, and we will review the concern through our usual privacy and support processes.

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact us at support@casinova-casino.best. Please describe your request clearly and include enough information for us to understand and verify it. We aim to respond within a reasonable time. If a request is refused or limited, we will generally explain why, subject to legal, security and confidentiality restrictions.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The updated version will apply from the date it is made available on the website. We encourage players to review this page periodically. If a change is significant, additional notice may be provided where appropriate.