Contact Casinova

If you need assistance with your Casinova account or online gaming experience, contact our support team at support@casinova-casino.best. We aim to provide clear, helpful information so you can resolve questions and use our services with confidence.

Casinova operates under licences from the Anjouan Gaming Authority, PAGCOR and the Curaçao Gaming Authority, providing regulatory oversight across multiple jurisdictions.

How to get in touch

For support by email, write to support@casinova-casino.best. When sending your message, use the email address linked to your account where possible. Include your account email or username, a short description of the issue, and screenshots if relevant. These details help our team understand your request and provide a more useful response without unnecessary follow-up questions.

You can contact support about general questions or assistance with matters such as:

Account access, profile details and verification questions
Deposits, withdrawals and payment-related queries
Bonus terms, eligibility and wagering requirements
Technical problems, errors or website functionality
Responsible gambling requests and account-related support

What to expect

Please avoid sending passwords, full payment card numbers or other sensitive security information in an email. Our support team will review your message and usually reply within 24 hours, although response times can vary depending on the complexity and volume of requests. If your matter is urgent or relates to responsible gambling, explain this clearly in your message so it can be considered appropriately.