Casinova Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Casinova, including its website, gaming services, account features and related content. Please read them carefully before registering, depositing funds or playing. By using the site, you confirm that you understand and agree to these terms. If you do not accept them, you should not use Casinova.

Casinova operates under licences from the Anjouan Gaming Authority, PAGCOR and the Curaçao Gaming Authority, providing regulatory oversight across multiple jurisdictions.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Casinova. They apply to all visitors, registered account holders and players who access any part of the site or related services. Additional rules may apply to particular games, promotions, payment methods or features. Where additional rules apply, they will be made available before you use the relevant service and will form part of these terms.

Casinova may update these terms from time to time to reflect changes to the services, technology, legal requirements or operating practices. The latest version will be published on the website, together with its effective date where appropriate. You should review the terms regularly. Continued use of the site after an update means that you accept the revised terms. If a change materially affects your rights or obligations, reasonable notice may be provided where required.

You are responsible for ensuring that your use of Casinova is lawful in the place where you live or access the site. Online gambling laws can vary between Australian states and territories and may also apply differently depending on the service being used. Do not use the site if doing so would breach any applicable law, regulation, court order or other legal restriction.

You must be legally permitted to use the relevant service.
You must provide accurate, current and complete information when requested.
You must follow these terms and any rules displayed for a particular game or promotion.
You must not use the site for unlawful, fraudulent or abusive purposes.
You must not allow another person to use your account.

2. Account registration and verification

Some Casinova services may require you to register an account. You may be asked to provide personal information so that your identity, age, location and eligibility can be checked. Information must be truthful and kept up to date. Casinova may request documents or other evidence at any time where this is necessary for compliance, security, responsible gambling or payment processing.

You must protect your login details and keep them confidential. You are responsible for activity carried out through your account unless you promptly notify Casinova of suspected unauthorised access. You must contact Casinova through the available support channel if you believe that your account, password or payment information has been compromised.

Only one personal account may be used unless Casinova expressly permits otherwise. Accounts must not be created in another person’s name, for another person’s benefit or using false information. You must not sell, transfer, lend or otherwise make your account available to another person. Access by anyone under the legal gambling age is prohibited.

Casinova may suspend, restrict, close or refuse an account where it has reasonable grounds to believe that these terms have been breached, information is inaccurate, verification cannot be completed, activity may be fraudulent or the account presents a legal, security or responsible gambling concern. Any balance or transaction will be handled in accordance with applicable law and the circumstances of the account review.

Prohibited conduct

Attempting to bypass identity, age, location or security checks.
Using another person’s payment method without proper authorisation.
Using software, bots, scripts or tools intended to interfere with the site or games.
Taking advantage of an obvious error, technical fault or incorrect display.
Engaging in money laundering, fraud, collusion or other dishonest activity.
Interfering with the availability, security or proper operation of the website.

3. Deposits, play and withdrawals

Funds must be deposited using a payment method that you are authorised to use. Available payment options, minimum or maximum amounts, processing conditions and any applicable charges will be shown through the relevant payment or account area. You should check these details before confirming a transaction. A deposit should only be made with money that you can afford to lose.

You are responsible for checking transaction details before submitting them. Subject to applicable law and any rights that cannot be excluded, a transaction may not be reversible once it has been confirmed. Casinova may delay, reject or review a transaction where required for security, verification, technical or compliance reasons.

Games are provided for entertainment and involve risk. Results are determined by the relevant game mechanics and, where applicable, random outcomes. No particular result, return or level of winnings is guaranteed. You should understand the rules and any displayed information before playing. If a game or transaction is affected by a technical error, Casinova may take reasonable steps to correct the error and resolve affected activity fairly and in accordance with applicable requirements.

Withdrawal requests may be subject to account verification, payment checks, responsible gambling controls and other lawful requirements. Funds may generally be returned only through an approved method and to the verified account holder. Processing timeframes can vary according to the payment provider, checks required and other circumstances. Casinova will not be responsible for delays caused by a third-party provider, incorrect information or circumstances outside its reasonable control.

Any promotional offer, bonus or reward is subject to its own published conditions. Those conditions may include eligibility requirements, expiry dates, wagering or play requirements, game restrictions, account limits and rules against misuse. You should read the applicable promotion terms before accepting an offer. If promotional terms conflict with these general terms, the specific promotional terms will apply only to the extent of that conflict.

4. Responsible gambling, privacy and general conditions

Casinova supports informed and responsible gambling. Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before playing, keep track of your time and spending, and avoid gambling when affected by alcohol, stress or other circumstances that may affect your judgement. You can use any responsible gambling tools or account controls made available through the site.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support. You may request a break, deposit restriction, account closure or other available control. A request may take reasonable time to process, and you should not attempt to create another account to avoid a restriction. Information about responsible gambling support should be considered before you begin playing.

Personal information is handled in accordance with Casinova’s Privacy Policy. That policy explains the types of information that may be collected, how it may be used, when it may be shared and the choices available to you. By using the site, you acknowledge that information may need to be processed for account administration, identity checks, security, payments, legal compliance, customer support and responsible gambling measures.

The site and its content are provided on an availability basis. Casinova will take reasonable steps to maintain the service but cannot guarantee that the website, games, payment functions or content will always be uninterrupted, error-free, secure or available. Access may be suspended for maintenance, upgrades, technical issues, security reasons or circumstances outside reasonable control.

To the extent permitted by law, Casinova is not responsible for losses arising from misuse of an account, inaccurate information supplied by you, interruptions caused by third parties, equipment or network failures, or events beyond reasonable control. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

If any provision of these terms is found to be invalid or unenforceable, that provision will be read down or removed to the extent necessary, while the remaining provisions will continue to operate. A failure to enforce a provision immediately does not waive the right to enforce it later. These terms, together with any policies and specific conditions referred to in them, represent the arrangements governing your use of Casinova.

Questions, complaints or requests about these terms should be submitted through the contact or support options available on the Casinova website. Please provide enough information for the matter to be reviewed, but do not send unnecessary sensitive information. Casinova may request further details to verify your identity and assess the issue.