Responsible Gaming

Casinova supports a safe, balanced and informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set limits before you play, understand the risks and take a break whenever gambling stops feeling enjoyable or under control.

Casinova operates under licences from the Anjouan Gaming Authority, PAGCOR and the Curaçao Gaming Authority, providing regulatory oversight across multiple jurisdictions.

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games may involve chance or outcomes that cannot be predicted with certainty. Previous results do not improve the likelihood of a future result, and a losing run does not mean that a win is due. Do not chase losses or increase your stake in an attempt to recover money. A win is never guaranteed, regardless of how long you have been playing or how a game has performed previously.

Only gamble with money that you can afford to lose after essential expenses and other financial commitments have been covered. Gambling should never come before rent, mortgage payments, household bills, food, education, healthcare or other important needs. Do not use borrowed money, credit intended for essentials or money set aside for someone else to fund gambling. Deposits and losses should be viewed as entertainment costs, not investments or a source of income.

Decide how much time and money you are comfortable spending before you start.
Create a gambling budget and keep it separate from savings and household finances.
Avoid gambling when you are upset, stressed, tired, intoxicated or trying to escape a problem.
Take regular breaks and spend time on activities that do not involve gambling.
Do not gamble to celebrate a win, improve your mood or prove that you can recover a loss.
Never borrow money or sell belongings to fund gambling.
Keep gambling private and secure by protecting your account and payment details.

You must meet the legal age requirement that applies to online gambling in your location. Gambling accounts must be used only by the registered account holder. Do not allow another person to use your account, and do not provide access to anyone who is not legally permitted to gamble. If you are unsure whether gambling is appropriate for you, consider seeking independent advice before playing.

Set limits and stay in control

Planning ahead can help you keep gambling within boundaries that suit your circumstances. Consider setting deposit, spending, loss, session or time limits where these options are available. A limit should reflect money you can genuinely afford to spend and should be set before gambling, rather than changed during a session because of excitement, frustration or losses. Limits are intended to help you maintain control, but they do not remove the risks associated with gambling.

Practical steps

Create a personal gambling budget for a defined period.
Choose a maximum session time and stop when the time ends.
Set account limits before depositing or playing.
Use reminders, breaks and activity timers to avoid losing track of time.
Keep records of deposits, withdrawals, wins and losses so you have a realistic view of your gambling.
Withdraw money that you do not intend to use for further play, where the available account process allows this.
Review your limits regularly, particularly after a change in your income, expenses, health or personal circumstances.

Some limits may take effect immediately, while others may be subject to an applicable waiting or review period. An increase to a limit may require additional confirmation or may not be available straight away. If you want to reduce your access or spending, contact Casinova through the support options available on the website. A request to restrict or close an account should be taken seriously and should not be delayed because of a desire to continue playing.

Do not open another account to get around a limit, restriction or closure. Do not use a different payment method or another person's account for this purpose. If you believe you may be at risk of losing control, the safest option may be to stop gambling and request a longer-term restriction or self-exclusion. You should also consider speaking with a trusted person or an independent gambling support service.

Recognise signs of gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and a person may not recognise the impact until problems have become more serious. There is no need to wait for a crisis before seeking help. If gambling is affecting your daily life, finances or relationships, stopping and asking for support can be an important first step.

Spending more time or money gambling than you planned.
Repeatedly trying to win back money that has been lost.
Borrowing money, selling belongings or missing payments to continue gambling.
Keeping gambling secret or feeling the need to hide activity from family or friends.
Feeling restless, irritable or anxious when trying to cut down or stop.
Neglecting work, study, relationships, health or everyday responsibilities.
Gambling to cope with stress, sadness, loneliness, anger or other difficult feelings.
Thinking about gambling frequently or finding it difficult to focus on other activities.
Returning to gambling soon after deciding to stop.
Feeling guilt, shame, hopelessness or distress because of gambling.

If any of these signs feel familiar, stop and consider taking a break or restricting your access. Talk openly with someone you trust and seek assistance from an independent gambling support service. Trained counsellors can help you understand what is happening, plan practical changes and identify support for financial, family or emotional concerns. Support is available for people who gamble and for family members, friends and others affected by gambling.

If gambling has contributed to immediate financial danger, serious distress or thoughts of self-harm, seek urgent assistance through the appropriate emergency or crisis service in your location. Your safety is more important than any account, balance or gambling activity.

Self-exclusion and protecting your account

Self-exclusion is a stronger measure for people who want to stop gambling for a set period or indefinitely. When you request self-exclusion, Casinova may restrict or close your account and limit access in line with the applicable process and requirements. Self-exclusion is intended to support your decision to stop, but it works best when combined with support from a qualified service, a trusted person and practical steps to remove gambling opportunities.

If you are concerned about your gambling, contact Casinova using the support channel shown on the website and clearly explain whether you want a temporary break, a spending restriction, a time restriction, account closure or self-exclusion. Do not continue depositing or playing while waiting for support. Keep any confirmation of your request and follow the instructions provided. Do not create a new account or use another person's account after requesting a restriction or self-exclusion.

Account and payment security

Use a strong, private password, enable available security features and never share your login information. Keep your devices and payment accounts secure. You may also wish to ask your bank or payment provider whether gambling transaction controls are available. These measures can provide an additional barrier, but they are not a substitute for professional support or self-exclusion.

Supporting someone else

If you are worried about a friend, partner or family member, choose a calm time to talk. Focus on the effect of gambling rather than blame, listen without judgement and encourage the person to contact an independent support service. You may also seek advice for yourself. Do not provide money to cover gambling losses or help someone bypass account restrictions. Protect shared finances and important documents, and seek financial or legal guidance where appropriate.

Responsible gambling is a shared responsibility. Casinova encourages players to stay informed, use available control tools and ask for help early. Gambling should remain a voluntary leisure activity that fits within your life, your budget and your wellbeing. If it no longer does, stopping is a positive and responsible choice.