Welcome Package
A$3,000 + 350 Free SpinsSplit across four deposits
- Wagering
- 35× bonus + deposit
- Max Bet
- A$5
- Min Deposit
- A$33
- Wagering Period
- 10 days
Casinova Loyalty Program: Coins, Challenges and Member Rewards
The Casinova Loyalty Program gives you a way to collect loyalty coins by completing challenges, while membership can also bring cashback, promotions and higher withdrawal limits. Here is how the programme fits together for Australian players, in plain English.
Casinova operates under licences from the Anjouan Gaming Authority, PAGCOR and the Curaçao Gaming Authority, providing regulatory oversight across multiple jurisdictions.
How the Casinova Loyalty Program works
The programme is built around challenges and member perks. Completing challenges can award 1,500 loyalty coins, giving you a simple way to take part rather than relying only on ordinary play. The programme also has five membership tiers, with benefits that can grow as you move up.
Casinova AU connects loyalty with practical account benefits. These include cashback, exclusive promotions and increased cashout limits as membership level rises. At higher levels, you can also have a personal manager and access to 24/7 support.
It is worth treating the programme as an extra feature, not a reason to spend more than you planned. Casino play uses real money, and loyalty rewards do not change the underlying risk of a game. Set a budget first, then decide whether the available challenges suit your normal play.
Loyalty coins: what you earn for completing challenges
Loyalty coins are awarded when you complete challenges within the programme. The stated reward is 1,500 coins. The available details do not give a separate cash value for those coins, so the sensible approach is to check the reward shown in your account before starting a challenge.
- Open the loyalty or member area of your account.
- Review the challenge requirements before taking part.
- Check the displayed coin reward and any conditions attached to it.
- Complete the challenge only if it fits your planned entertainment budget.
- Return to the account area and check that the 1,500 loyalty coins have been credited.
That last check is useful because it keeps your record clear. You can see whether a challenge has been completed and whether the coin reward has appeared. Keep in mind that the programme information does not provide a conversion rate, expiry rule or a separate list of coin redemptions, so rely on the terms shown in your account when you decide how to use them.
Membership tiers and the perks that can change with them
Casinova uses a five-tier structure. The programme information does not name each tier, but it does explain the direction of the benefits: higher levels can bring increased cashout limits, personal account management, 24/7 support and more personalised promotions.
| Benefit | How it works |
|---|---|
| Loyalty coins | 1,500 coins are awarded for completing challenges. |
| Cashback | Cashback is included among the member perks, with separate offers available to eligible VIP players. |
| Cashout limits | Withdrawal limits increase with each membership level. |
| Personal manager | Available at higher VIP levels. |
| Support | 24/7 support is included at higher tiers. |
| Promotions | Higher-level members can receive personalised promotions. |
The important point is that the benefits are not all the same for every member. Your level affects what is available, particularly around cashout limits and higher-tier service. If you are considering a challenge or promotion, check the account display first so you know which member benefits apply to you.
The programme is separate from signing up. Registration asks for your email, password, name, date of birth, address, phone number and account currency. You also need to confirm your email. Legal-age restrictions apply to accounts.
Cashback and promotions as part of member rewards
Cashback is one of the perks connected with membership, although the specific cashback offers have their own eligibility rules. VIP players can receive 15% weekly cashback up to $4,500, while live casino cashback provides 25% back up to $300 per week on live casino losses.
These are different offers, so do not treat them as one combined reward. The first is weekly cashback for VIP players. The second relates to live casino losses and has its own weekly maximum. Check the offer shown in your account before relying on a cashback amount.
- Weekly VIP cashback: 15% up to $4,500.
- Live casino cashback: 25% up to $300 per week on live casino losses.
- Personalised promotions are available at higher membership levels.
- The programme also includes exclusive perks across its tiers.
There are other promotional activities around the casino too. Live Trivia runs on Tuesdays and Thursdays with a $4,500 prize pool shared among winners. Roulette Run makes $8,000 available in golden chips on eligible roulette tables, while Mega Mystery Spins has a prize pool reaching $90,000. These offers are separate from loyalty coins, so it helps to keep each set of terms distinct.
Withdrawal limits and why membership level matters
One of the clearest practical benefits of moving through the tiers is the increase in cashout limits. At standard level, the daily withdrawal limit is A$800 and the monthly limit is A$10,500. Those limits rise with each VIP level.
| Item | Standard or general rule |
|---|---|
| Daily standard-tier limit | A$800 |
| Monthly standard-tier limit | A$10,500 |
| General minimum withdrawal | A$20 |
| Card and e-wallet minimum | €10 |
| Card maximum | €3,000 |
| E-wallet and crypto maximum | €5,000 |
| Withdrawal fees | None |
Payment method limits can also apply alongside your member limit. E-wallet and cryptocurrency withdrawals process in 0-1 day, card withdrawals in 0-3 days, and bank transfers in 3-5 days. The cashier shows the current limit for your chosen method.
Before your first withdrawal, you need to submit an ID document and proof of address. Documents must be provided within 30 days of the request, and verification typically takes up to 10 days. The identity check confirms legal age before the first cashout is released.
A simple way to use the loyalty programme responsibly
- Set your budgetChoose the amount you are comfortable spending before opening games or starting a challenge.
- Review the challengeRead what you need to do, the coin reward shown and any conditions attached.
- Choose your normal playUse only games and stakes that already fit your plan. Do not increase spending just to collect coins or reach a tier.
- Track the rewardCheck your account after completion to see whether the 1,500 loyalty coins have been added.
- Review cashout rulesKeep the standard daily and monthly limits in mind, and complete KYC before your first withdrawal.
Deposit limits are available, and self-assessment tools can help you notice loss-chasing behaviour. Temporary or permanent self-exclusion can also be arranged through support. These tools are useful whether you are interested in the loyalty programme, the games or a general account Review.
Casinova works in a browser on iOS Safari, Android Chrome and Windows. There is no dedicated Mobile App, but the browser-based mobile site gives access to the account area, cashier, bonus terms and responsible gambling tools. You can pin the site to your home screen through the browser menu for quicker access.
The welcome offer does not require a Promo Code, but that is separate from the loyalty programme. The key loyalty action is to check the challenge area, understand the requirement and decide whether it fits your own limits.
Support for loyalty account questions
If you need help with a challenge, coins, tier benefits or account limits, support is available through live chat, email and telephone. Live chat operates 24/7 and responses usually arrive within seconds to around two minutes. Email replies take approximately five hours, while telephone responses take approximately four minutes.
The help centre covers account management, bonuses, deposits, withdrawals, verification and gameplay. Support is available in English, Spanish, German, Greek, Portuguese, Norwegian Bokmål, Finnish, Polish, French, Italian, Czech and Hungarian.
For account safety, the service uses 256-bit SSL encryption. Responsible gambling tools include deposit limits, self-assessment questions and temporary or permanent self-exclusion through support.
FAQ
Loyalty Program questions
How many loyalty coins can I earn from challenges?
The stated loyalty reward is 1,500 coins for completing challenges within the programme.
Does Casinova have more than one loyalty tier?
Yes. The programme has five membership tiers, with benefits that can increase as your level rises.
Can loyalty membership increase withdrawal limits?
Yes. Withdrawal limits increase with each VIP level. At standard tier, the daily limit is A$800 and the monthly limit is A$10,500.
What other perks are connected with the programme?
Member perks include cashback, exclusive promotions and increased cashout limits. Personal managers and 24/7 support are available at higher levels.
Is cashback part of the member rewards?
Yes. VIP players can receive 15% weekly cashback up to $4,500. Live casino cashback is 25% up to $300 per week on live casino losses.
Do I need to complete verification to withdraw?
Yes. Before your first withdrawal, you need to provide an ID document and proof of address. The documents must be submitted within 30 days of the request.
Can I manage loyalty features on my phone?
Yes. The browser-based mobile site works with iOS Safari, Android Chrome and Windows browsers. The account area and responsible gambling tools are available through the mobile menu.
Can I contact support about my loyalty account?
Yes. Live chat is available 24/7, with typical replies arriving within seconds to around two minutes. Email and telephone support are also available.