Cookies Policy | Casinova

About cookies

Cookies are small text files that a website places on your computer, mobile phone, tablet or other internet-connected device. They allow a website to recognise a device and remember certain information about a visit. Cookies may help a website function correctly, remember preferences, maintain security and provide information about how visitors use its pages.

Casinova may use cookies and similar technologies, including pixels, tags, software development kits and local storage. These technologies may collect information such as device type, browser type, operating system, approximate location, pages viewed, links selected, visit dates, general usage patterns and technical information about how the website is accessed. The information collected depends on the technology used and your choices.

Cookies do not usually contain information that directly identifies you, such as your name or contact details. However, information collected through cookies may be linked with other information where this is permitted and necessary for a stated purpose. Casinova handles personal information in accordance with applicable privacy requirements and the Casinova Privacy Policy.

First-party and third-party cookies

First-party cookies are placed by Casinova or by a service operating on its behalf. They are generally used to provide website functions, remember selections, support account features and understand how the Casinova website is used.

Third-party cookies are placed by another organisation whose services may be used on the website. For example, third parties may provide security, analytics, performance, advertising, fraud prevention or technical services. Third-party cookies are controlled by the relevant provider and may be subject to that provider’s own privacy information and cookie practices. Casinova does not control all third-party technologies and recommends reviewing the relevant provider information where available.

Session and persistent cookies

Session cookies are temporary and are normally removed when you close your browser. They may help a website keep you signed in during a visit, remember selections while moving between pages or maintain a secure connection. Persistent cookies remain on your device for a set period or until they are deleted. They may remember preferences or recognise a returning visitor.

How Casinova uses cookies

The cookies and similar technologies used on the Casinova website may fall into the following categories. The names and availability of individual cookies may change as the website, its features and its service providers develop. Some technologies may be used for more than one purpose.

Strictly necessary cookies

These cookies are required for essential website functions. They may support page navigation, secure areas, account access, session management, identity checks, fraud prevention, load balancing and the protection of the website and its users. Because these technologies are necessary for core services or security, they may not be disabled through standard preference tools. If they are blocked in your browser, parts of the website may not operate properly.

Functionality cookies

Functionality cookies help remember choices and settings. They may recognise a preferred language, display setting or other option selected during a visit. They can make the website easier to use by reducing the need to repeat the same selections. If these cookies are not allowed, some personalised features may not work as intended, although the core website may remain available.

Performance and analytics cookies

These technologies help Casinova understand how visitors use the website. They may record information such as which pages are visited, how long pages are viewed, whether a page produces an error and how visitors move through the site. The information is generally used in an aggregated or statistical form to monitor performance, identify technical issues, improve content and make the website easier to navigate.

Security and fraud prevention technologies

Cookies and related technologies may be used to help detect suspicious activity, protect accounts, prevent misuse and support the integrity of services. Information may include device characteristics, browser details, network information, access patterns and indicators of unusual activity. These measures are important in an online gambling environment, where protecting accounts and preventing fraud, manipulation and unauthorised access are key priorities.

Advertising and marketing technologies

Where permitted and used, advertising or marketing technologies may help measure campaigns, limit repeated advertising, understand interactions with promotional content or present information that may be more relevant to a visitor. These technologies may be placed by Casinova or by selected service providers. Casinova will use such technologies in line with applicable requirements and the choices available through the website or your browser.

Responsible gambling and compliance purposes

Certain cookies or similar technologies may support responsible gambling tools, age and identity processes, account protections, regulatory obligations and the operation of restrictions or settings selected by a user. These technologies may be necessary to apply important safeguards. Disabling them could affect access to some features or prevent the website from applying settings correctly.

Your choices and cookie controls

When you first visit the website, you may be shown a cookie notice or preference tool. Where applicable, this tool allows you to accept optional cookies, reject them or choose between categories. Your choices may be stored using a cookie or similar technology so that the website can remember your preference. Strictly necessary technologies may continue to operate because they are required for essential functions, security or compliance.

You can also control cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites, block third-party cookies or receive a warning before a cookie is saved. Browser controls differ between providers, so you should check the help or settings area of your chosen browser for instructions.

Deleting cookies may remove saved preferences and require you to repeat selections.
Blocking all cookies may prevent parts of the website from working correctly.
Changing devices or browsers may require you to set your preferences again.
Cookie controls may not remove other forms of local storage or similar technology.
Opting out of advertising cookies may reduce targeted advertising but may not remove all advertising.
Some settings may apply only to the browser or device on which they are made.

If you use a mobile device, the device operating system may provide additional controls for advertising identifiers, tracking permissions and application-related technologies. These controls are separate from the Casinova website and may not affect every technology used by the website. You remain responsible for reviewing the privacy and cookie settings available on your device.

Consequences of disabling cookies

You can usually browse some public areas of a website after disabling optional cookies. However, account access, sign-in, security checks, preferences, interactive features and other services may be limited if necessary technologies are blocked. If you delete cookies after signing in, you may be required to complete certain steps again. Casinova cannot guarantee that all website features will be available when cookies are disabled.

Third parties, updates and contact

Casinova may use third-party providers to support hosting, website operation, analytics, security, payments, customer support, communications, advertising or other technical services. Those providers may process information collected through cookies or similar technologies on behalf of Casinova, or may operate under their own policies where they provide an independent service. Access to information should be limited to what is reasonably needed for the relevant service or purpose.

Information collected through cookies may be stored or processed in Australia or another location, depending on the services used and the relevant technical arrangements. Where personal information is handled, Casinova aims to apply appropriate safeguards and requirements under applicable privacy laws. Further information about the handling of personal information, including relevant rights and choices, is provided in the Privacy Policy.

How long cookies remain on your device

The period for which a cookie remains on your device depends on whether it is a session or persistent cookie, its purpose and the settings applied by Casinova or the relevant provider. Some cookies expire when a browsing session ends, while others remain until they reach an expiry date or are deleted. The period may also change when a cookie is updated, replaced or removed.

Changes to this policy

Casinova may update this Cookies Policy when website features, technologies, service providers or legal requirements change. The updated version will be made available on the website and will apply from the stated effective date, where one is provided. You should review this page periodically to understand the current use of cookies and the choices available to you.

Questions and complaints

If you have a question, concern or complaint about cookies, privacy or the use of similar technologies, please use the official contact or support channels made available on the Casinova website. Do not include sensitive account or payment information unless it is specifically requested through a secure process. Casinova will consider enquiries in accordance with its internal procedures and applicable Australian requirements.

By continuing to use the website, you acknowledge that cookies and similar technologies may be used as described in this policy, subject to the controls and choices available to you. Your use of the website remains subject to the applicable terms and conditions, privacy information and responsible gambling requirements.